KENNETH COPELAND MINISTRIES

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Information You Provide

Account and Contact Information: When you create an account, subscribe to our communications, make a donation, or request materials, we collect information such as your name, email address, mailing address, phone number, and payment information.

Prayer Requests and Testimonies: When you submit a prayer request or share a testimony, we collect the content you provide along with your contact information. Prayer requests may contain sensitive personal information, including information about your health, religious beliefs, or personal circumstances. By submitting a prayer request, you explicitly consent to our licensed prayer team and pastoral staff accessing this information for the sole purpose of praying for you and providing spiritual support. Additionally, other authorized staff members may see this information when processing the requests. This information is stored securely and is never used for marketing purposes or shared with third parties. Testimonies may be shared publicly on our website with your permission, typically displaying only your first name, last initial, and city.

Partner Program Data: If you participate in our Partner Program, we collect information about your partner status and giving history to provide ministry benefits, exclusive content access, event discounts, and personalized communications.

Volunteer Information: When you volunteer with our ministry, we collect information necessary for ministry service, including background check results (processed by a third-party vendor), emergency contact information, and ministry assignment details.

Event Registration: When you register for conferences, meetings, or other ministry events, we collect registration details, dietary preferences, accessibility needs, and other information necessary to serve you effectively. Data collection of minors may be required for certain event registrations.

Communications: When you contact us via email, phone, mail, or through our website contact forms, we collect the information you provide in your communications.

Information Collected Automatically

Website Usage Data: We collect information about how you interact with our websites, including pages visited, links clicked, time spent on pages, and referring websites.

Device and Browser Information: We collect information about the device and browser you use to access our services, including device type, operating system, browser type, IP address, and general location information (city/region level).

Mobile App Data: Our mobile applications (available for iOS and Android) may collect device information, app usage data, and crash reports. Our new mobile application collects city-level location data (with your explicit opt-in consent) to help you find nearby events, branch locations, and receive personalized content relevant to your area. You can manage location permissions in your device settings at any time.

Voice Assistant and Streaming Platforms: When you interact with KCM content through voice assistants (such as Amazon Alexa) or connected TV platforms (such as Roku), these third-party platforms may collect voice commands, usage data, and viewing analytics. This data collection is governed by the respective platform's privacy policy (Amazon, Roku, etc.). We may receive aggregated usage statistics from these platforms to improve our content offerings.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and understand how our services are used. See the "Cookies and Tracking Technologies" section below for more details.

We use the information we collect for the following ministry purposes:

Ministry Services: To process donations, fulfill material requests, respond to prayer requests, manage event registrations, coordinate volunteer activities, and provide the ministry resources and services you request.

Communications: To send you ministry updates, teaching materials, event invitations, donation receipts, and other communications related to our ministry. You can opt out of promotional communications at any time.

Personalization: To personalize your experience with our ministry, including recommending relevant content, tailoring communications to your interests, and providing location-relevant information about events and branch locations.

Analytics and Improvement: To understand how our websites, apps, and services are used, identify technical issues, and improve our ministry's digital presence and effectiveness.

Security and Legal Compliance: To protect our ministry, our partners, and our visitors from fraud, security threats, and other harmful activities, and to comply with legal obligations.

We use automated systems to personalize your experience with our ministry, such as recommending relevant content based on your viewing history or suggesting events in your area based on location data. These automated processes are designed to enhance your experience and do not result in legal or similarly significant effects. You have the right to opt out of profiling for direct marketing purposes by contacting us.

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party service providers who help us operate our ministry and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Our service providers include:

For information about our service providers' privacy practices, please contact us.

International Ministry Offices: KCM operates international offices that maintain their own privacy policies. If you interact with one of our international offices, your information will be handled according to their respective privacy policy, which can be found on their website.

Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of KCM, our partners, or others.

Ministry Transition: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Our websites may contain links to third-party websites, including partner ministries, retailers, and other resources. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any website you visit.

By using our websites, mobile applications, and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Email Communications

When you provide your email address, you may receive ministry updates, teaching materials, event invitations, and other communications from KCM. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or by contacting us. Email unsubscribe requests will be processed within 10 business days. Please note that even if you opt out of promotional emails, we may still send you transactional emails related to your donations, orders, or account.

SMS/Text Message Communications

If you opt in to receive text messages from KCM, you may receive ministry updates, event reminders, donation confirmations, and other ministry-related messages. We will never share, sell, or trade your phone number or SMS consent with any third party under any circumstances. Your phone number will only be used by KCM and our authorized service provider (Acoustic) for ministry communications you have requested.

Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP to any message you receive from us. For help, text HELP or contact us at 1-800-600-7395. For more information, text INFO.

We use cookies, web beacons, and similar technologies to enhance your experience on our websites and understand how our services are used.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and understand how you use the site.

Types of Cookies We Use

Essential Cookies (Session Cookies): These cookies are necessary for our websites to function properly. They enable core functionality such as security, network management, and accessibility. Session cookies are temporary and are deleted when you close your browser.

Preference Cookies (Persistent Cookies): These cookies remember your preferences and settings, such as language preferences or login information. Persistent cookies remain on your device until they expire or you delete them.

Analytics Cookies: We use analytics services like Google Analytics, Bing Webmaster Tools, and Hotjar to understand how visitors use our websites. These cookies collect information about page visits, time spent on pages, navigation paths, and technical errors. Hotjar also records user sessions on certain pages (excluding sensitive pages like donation forms) with personally identifiable information masked to protect your privacy.

Advertising and Remarketing Cookies: We use services like Google Ads and Facebook Pixel to show you relevant ministry content and event information on other websites you visit. These cookies track your interactions with our websites to deliver personalized content and measure advertising effectiveness.

Managing Cookies

We use OSANO as our cookie consent management platform. When you first visit our website, you will be presented with options to accept or customize your cookie preferences. You can update your cookie preferences at any time through your browser settings or by accessing the cookie consent manager on our website.

Most web browsers allow you to control cookies through browser settings. You can typically:

Please note that blocking certain cookies may impact the functionality of our websites and your ability to access certain features.

For more information about online behavioral advertising and to opt out of having your information used for advertising purposes by participating companies, visit the Network Advertising Initiative opt-out page at: http://www.networkadvertising.org/choices/

Do Not Track Signals

Our websites do not currently respond to "Do Not Track" (DNT) browser signals. However, you can control cookies and tracking through your browser settings and our cookie consent manager. We will update this policy if our DNT response practices change.

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.

Our Security Infrastructure

Platform Infrastructure: We utilize enterprise-grade platforms and services such as:

Security Measures

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. All payment transactions are processed through PCI-DSS compliant systems. Additionally, all data transmissions between internal and external systems are encrypted whenever possible.

Payment Card Security: KCM does not take custody of or store credit card numbers, CVV codes, or other sensitive payment card information. All payment card data is handled by our PCI-DSS compliant payment processor. For recurring donations, we store only secure payment tokens provided by our processor—these tokens cannot be used to access your actual card information.

Access Controls: We implement role-based access controls to ensure that only authorized personnel can access personal information, and only to the extent necessary for their ministry responsibilities.

Staff Training: Our staff members receive training on data privacy and security best practices.

Physical Security: Our facilities and data centers employ physical security measures including controlled access, surveillance, and environmental controls.

Session Recording Protections: When we use session recording tools like Hotjar to improve user experience, we exclude sensitive pages (such as donation forms) from recording and mask personally identifiable information to protect your privacy.

Monitoring and Testing: We conduct regular security audits, monitor access logs, and test our security measures to identify and address potential vulnerabilities.

Incident Response: We maintain incident response procedures to quickly identify, contain, and remediate security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.